Recognise that building trust takes hard work
Trust must be earned.
It comes from a conscious effort to walk the walk, talk the talk, keeping promises and align your behavior with your values
Be supportive and honest
Understand that people need to know and communicate facts, while being considerate of their effort and sensitive to their feelings.
Be quiet sometimes
Actively listen and check for understanding by paraphrasing what you have heard – this is asking the person if what you have heard is actually what they said or meant.
Use a variety of feedback tools to make sure that everyone has a chance to be heard and to ask questions, get answers and voice concerns
Consistently doing what you say you will do builds trust over time
Keeping commitments must be the essence of your behavior, in all relationships, day after day and year after year
Model the behavior you seek
Nothing speaks more loudly about the culture of an organization than the behavior of the leaders and managers. This behavior influences employees’ actions and has the potential to drive results. Giving credit when people do great work – show an appreciative culture.
When leaders acknowledge mistakes as well as the successes, employees see leaders as credible and believable. Honest dialogue or communication can be built up by building in processes that become part of the work culture- at every level. These can include – evaluations of every change or project – positives, negatives, things to change), or a status report and include in meeting agendas ( tracking deadlines and milestones).
Ask the question – Is there is a disconnect between what you are saying and your actions? Also – after building up basic trust – do you know how to move to the next level – and create loyalty?